FAQ
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What is the best way to contact someone for a quote?
Email is best!
As a small company we are often all out on a job site during regular business hours, so if you do call, please feel free to leave us a voicemail, making sure to leave your name, address, email address and a brief description of the work you’d like quoted, and someone will email you as soon as they get back to their desk.
Please note that we cannot set up a quote for you without an email address so make sure to include that in your message.
How do quotes work? Do I need to be home? Do you schedule a time?
Quote days often fall on days that are bad weather for climbing so we often have a list of stops built up. Stops tend to vary in length depending on how many trees the arborist is looking at or questions that the homeowner might have, so it isn’t possible to stick to a strict schedule.
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You’ll receive an email to let you know what day our arborist is free, and to let you know that he will be sending you a text message on the day of your quote about an hour to 30 minutes before he stops by, and a phone call when he gets to the property so he can have a brief check in with you about the project.
If you have specific times that are better for you on our quote day, please let us know ahead of time via email and we can make a note of that on the arborist’s list. If you are unavailable for the entire day, no worries, just please make sure to email us a description of the trees you’d like looked at and your goals for them and the arborist can be self-sufficient.
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You do not need to be home, or free during the quote, but if you are, please feel free to come outside for a walk through with the arborist.